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Understanding Excellence in Customer Service for Hospitality

If you're looking to boost your skills and confidence in the hospitality industry, KTG Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality is just the thing for you!

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Why Hospitality Customer Service Course Matters

In the hospitality industry, first impressions are everything! This course is your key to unlocking excellence in customer service. We cover everything from effective communication, the power of teamwork, and the essential food hygiene standards you must uphold. Plus, we'll guide you through the laws and professional standards that will elevate your service.

Who's this Hospitality Course For?

This course is perfect for:

  • Anyone working in hospitality who wants to up their service game.

  • Job seekers aiming to break into the hospitality industry with a shiny new qualification.

  • Managers and supervisors in the hospitality sector, eager to boost their team's customer service skills.

  • Anybody with an interest in customer service in the hospitality world.

Excellence in Customer Service Course Details

Our 100% online course, funded by HM Government, is free to UK residents. Here's what you'll learn:

  • Principles of Customer Service in the Hospitality Sector

  • Effective Teamwork in the Hospitality Sector

  • Legislation and Guidance Relevant to the Hospitality Sector

  • Professional Personal Standards in the Hospitality Sector

Study at your own pace from the comfort of your home or office, with expert tutor support. The course takes 6 weeks, with 4-5 hours of weekly study.

Why Choose This Online Level 2 Hospitality Course?

With over 140k businesses in the UK hospitality sector, being the 4th largest employer in the UK, there's no shortage of opportunities. Our course gives you the skills and knowledge you need to stand out in this crowded market. Remember, 89% of customers are more likely to return after receiving good service, and 61% of British customers would avoid a company with bad service. This course is your ticket to being part of the success story. Enrol now and let's take this journey together!

Am I eligible?

Age Requirement: Participants must be 19 years or older.

Residency: You need to be a resident of England.

Apprenticeship Status: Individuals currently engaged in an apprenticeship are not eligible.

HOW

How to Enrol

Start your free online courses with these steps:

1

Pick a time that works for you.

2

Our friendly team will call you, check your details, and guide you on how to join.

3

We'll send you a link to start.

With a few clicks, you're ready to start. Use the free courses paid by the government and begin learning. In just a week, we'll check your work and give it back to you.

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