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Level 2 Certificate in Principles of Customer Service

This 100% online course, accredited and regulated, is designed for those of you working in customer service or aspiring to enter this field. You'll learn how to provide excellent customer service, improve your communication skills, and gain essential transferable skills applicable in various industries.

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Who's This Customer Support Course For?

This Level 2 Certificate in Customer Service is perfect for individuals at various stages of their careers and aspirations. Whether you're a newcomer to customer service, a retail, restaurant, or hotel employee aiming to enhance your skills, a call centre agent looking to excel in phone-based interactions, a receptionist or front desk staff member wanting to greet customers with finesse, a dedicated small business owner committed to top-notch experiences, a job seeker seeking a competitive edge, a career switcher transitioning into customer service, or a team leader or supervisor with ambitions to lead stellar customer service teams, this course is for you.

Why Is Customer Support Course Important?

In today's world, great customer service is a must. Whether you're new to the customer service scene or looking to upskill, this course is for you. It's all about giving you the knowledge and skills to handle customer interactions with care, effectiveness, and quality. Our friendly and supportive team is here to offer you free and comprehensive advice if you need any clarification or more information.

Throughout this course, you'll gain valuable knowledge in:

  • Effective communication with customers

  • Telephone etiquette for customer interactions

  • Handling customer information responsibly

  • Providing online customer service

  • Resolving issues with challenging customers

  • Handling objections, upselling, and closing sales

  • Building and maintaining customer relationships

  • Processing sales orders and post-transaction service

  • Embracing equality and diversity in the workplace

  • Fostering positive working relationships with colleagues

Principles of Customer Service Course Details

Our Level 2 Certificate in Principles of Customer Service covers six essential units:

  1. Communicate effectively with customers

  2. Communicate using customer service language

  3. Follow the rules to deliver customer service

  4. Deliver customer service using service partnerships

  5. Resolve customer service problems

  6. Support customer service improvements

This course is ideal for anyone in a customer service role, where the job involves various functions and tasks that continually evolve.

Why Choose KTG Customer Service Course

Completing this qualification opens doors to further career enhancement. Graduates can progress to other qualifications like:

  • Level 2 Diploma in Business Administration

  • Level 3 Diploma in Business Administration

  • Level 3 Diploma in Customer Services (RQF)

  • NCFE Level 3 Diploma in Skills for Business

With this Level 2 Certificate in Principles of Customer Service, you can explore various job opportunities, such as Customer Service Assistant, Business Centre Agent, Customer Service Representative, Receptionist, Customer Support Officer, Retail Sales Assistant.

Enrol now and become a customer service pro!

Am I eligible?

Age Requirement: Participants must be 19 years or older.

Residency: You need to be a resident of England.

Apprenticeship Status: Individuals currently engaged in an apprenticeship are not eligible.

HOW

How to Enrol

Start your free online courses with these steps:

1

Pick a time that works for you.

2

Our friendly team will call you, check your details, and guide you on how to join.

3

We'll send you a link to start.

With a few clicks, you're ready to start. Use the free courses paid by the government and begin learning. In just a week, we'll check your work and give it back to you.

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