Knowledge Through Growth C.I.C
Training Terms and Conditions
These terms and conditions relate to any Knowledge Through Growth courses and events taking place on or after 1 January 2017.
This document (together with the documents referred to on it) tells you (“you” means the party contracting with KTG for Courses) the terms and conditions on which we (“we”, “us” or “KTG” means the Chartered Institute of Procurement and Supply) supply training courses and events (“Courses”) and is to be read in conjunction with our General Terms & Conditions of Business and Website Use available on the KTG Website www.ktg.org.uk.uk/t‐and‐c (“General Terms”). If there is an inconsistency between any of the provisions of these terms and conditions and the General Terms, the provisions of these terms and conditions shall prevail. Please read these terms and conditions carefully before booking any Courses on our Website. You should understand that by booking any Courses, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.
1. Booking Courses
Bookings for Courses can be made via our “Website” (means www.ktg.org.uk) at the following link: www.ktg.org.uk training or by contacting our Team on +44 (0) 203 020 1529 or at firstname.lastname@example.org. For online bookings, please select the Course that you require and click on the “Book” button, following the instructions step by step.
2. Description and pricing of Courses
Although we make every effort to ensure the prices listed are correct, mistakes may sometimes be made. If a mistake is discovered in the price of the course that you have booked prior to confirmation of your booking, we will tell you and give you the option of either reconfirming your booking at the correct price or cancelling your booking. In this instance, if we are unable to contact you or we receive no reply from you, your booking will be cancelled. KTG reserves the right to change prices listed without notice. KTG also reserves the right to refuse to supply to any individual or company.
3. Provisional bookings
When booking a Course online, acknowledgement of the booking request is emailed within 1 working day of the request being received by KTG. Where a booking made online, by email or over the telephone is not accompanied by full payment or a formal purchase order (sent either by post or by email), the booking will be deemed to be provisional (“Provisional Booking”). Provisional Bookings will only be held until 2 (two) weeks prior to commencement of the Course, after this any Provisional Bookings will be cancelled.
When payment has been received in full, or a formal purchase order has been provided (either by email or by post), the individuals’ place on the Course will then be confirmed and a binding contract will have been entered into between KTG and the booking party. Please refer further to the “How to pay” section below.
4. Third party bookings
We accept bookings from third party companies acting on a delegate’s or organisation’s behalf, however the booking information supplied must relate directly to the delegate(s) in question and include the following:
• Delegate name
• Job title
• Company name
• Company address (site address)
• Direct phone number
• Direct email address – this can be a work or personal email address
Bookings cannot be processed without this information being provided in full. This is to enable us to contact the delegate(s) directly when necessary (such as to provide joining instructions or attendance certificates) and also to provide appropriate health & safety and security measures at course venues.
5. Cancellation of Courses
KTG reserves the right to amend or cancel any Course, Course times, dates or published prices. Changes to Course prices, times and dates will be advised before the Course start date and any Course already paid in full will not be subject to the increased price. As a Course may be cancelled at any time up to four weeks prior to its start, we recommend that delegates do not make travel or accommodation arrangements before this time.
Any travel, accommodation or subsistence costs incurred (including incidental costs such as car parking) are entirely the responsibility of the delegate or the delegate’s organisation.
KTG does not accept any liability for reimbursement of any costs incurred whatsoever in relation to its training Courses or events. Where a Course has been cancelled, delegates will be offered an alternative date for the same Course or a refund.
6. How to Pay
If you are making a booking online, you can pay by bacs, paypal or by purchase order.
(KTG hopes to offer debit/credit card payments in the near future)
If paying by purchase order, the invoice will need to be addressed to the booker or delegate’s employer. Payment must be made within 30 days from the date of the invoice or if the booking is made less than 30 days before the Course date, payment is required before the Course start.
For bookings made other than via the Website, payment can be made in the following ways:
• Direct bank transfer to the KTG bank account, details of which can be found in Clause 20;
Please note that we do not accept payment by cash or cheque. We also do not accept payments in any currency other than UK pounds sterling.
You are advised to notify the Team in advance if you wish to pay by direct bank transfer to ensure the swift confirmation of your booking. You will not be eligible to attend the Course until full payment is received.
In the case of late bookings payment must be made prior to attendance of the Course. If payment is not made prior to the delegate attending the Course, KTG reserves the right to refuse admission until payment has been made in full.
7. VAT & Card Charges
Fees quoted are exclusive of VAT, which will be shown separately on the invoice. A VAT invoice will be sent to cover your payment.
If payment is made via a credit card or charge card, a non‐refundable 2% fee will be added at the payment stage. The amount is not capped and there is no minimum charge. Fees will not be charged for payment via debit cards or direct bank transfer.
8. Joining Instructions
Joining instructions including venue details and start times are sent out by email directly to confirmed delegates at least 10 (ten) days before the event. Once this has been done the services is deemed to have started under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
9. Intellectual property rights (including copyright)
All materials (“KTG Materials”) provided for KTG Courses including graphics, code, text products, software, audio, music and design are owned by KTG or KTG’ third party Course providers. No content in whole or in part of the KTG Materials may be copied, reproduced, uploaded, posted, displayed, linked to or used in any way without the prior written permission of KTG. Any such use is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of KTG, or in the case of material licensed to KTG, the owner of such materials.
Where a firm booking has been accepted by KTG and is subsequently cancelled, the customer will be liable for the following charges. All cancellations must be received in writing.
Time period before Course date that the cancellation is made Charge to customer
More than 31 working days No charge
21‐30 working days 30% charge
20 working days or less Full charge
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a cancellation cooling off period where you can cancel your Course within a period of 14 days beginning on the day after the day on which the contract is concluded with you as notified by email or postal confirmation from KTG in accordance with these Terms. In this case, you will receive a full refund of the price paid for the Courses in accordance with our refunds policy (clause 13 below). After this initial cooling off period the above charges apply.
Upon receiving the joining instructions or when booking 15 working days or less prior to Course start date, you agree that the service provided by KTG is deemed to have commenced and you agree to waive your right to cancel your booking and receive a full refund within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In such instances, the cancellation policy in the above table will apply.
In the event that a delegate wishes to transfer his booking to another Course, a 10% administration fee will be charged if the transfer is requested between 21 and 30 working days of the original Course start date. For transfer requests made 20 working days or less prior to the Course date, no refund can be made. Transfers can be made to any event within a 6 month period.
Delegate substitution may be made at any time. If the membership status of the delegate changes, the fee payable will be amended accordingly.
If you wish to exercise your right to cancel your booking, KTG will refund the fees paid according to the above cancellation policy. If payment for the order was originally made by credit or debit card, any refund will be made back to the same card. If payment for the order was made by direct bank transfer, a refund will be made by direct bank transfer to a bank account that you elect.
14. Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e‐mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to the address detailed in clause 20. We may give notice to you at either the e‐mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e‐mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e‐mail, when such e‐mail was sent to the specified e‐mail address of the addressee.
16. Non‐EU Delegates
KTG has no provision for delegates outside the EU
17. Specific needs
KTG aims to ensure that its events are accessible to all. If you have any specific needs, such as dietary or access requirements, please advise us at the earliest possible time and we will contact you to discuss your requirements. It is the responsibility of delegates to inform KTG about any specific needs or requirements they may have.
18. Data Protection Statement
KTG is registered under the provisions of the UK Data Protection Act 1998 and keeps any personal data concerning you in confidence. A full description of the KTG Code of Practice for Data Protection can be found on the website www.ktg.org.uk.
19. KTG bank details
Name of Bank Santander
Sort Code 09– 01 – 28
Account No 95513004
Account Name Knowledge Through Growth
Please email a copy of your bank receipt to our Team (email@example.com) ensuring you quote your full name and your course or company name.
Knowledge Through Growth
G8 Waterfront Studios
1 Dock Road
VAT number: 247099969
21. Complaints Procedure
At KTG we are committed to providing a high standard of customer care. If you are not happy with any element of the service that you have received from the Training Team, please contact the office on +44 (0)20 030 1529 or email firstname.lastname@example.org.
22. Governing law
These terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Venues are sourced and visited ensuring that KTG standards are met. Venues are normally employer sites or on KTG premises. Good conference and leisure facilities or dedicated conference centers will be sourced when required.
KTG uses third party providers to present its Courses. They are leading edge procurement professionals within their fields and have been thoroughly vetted by KTG.